FAQS

Who can buy and do shopping at giftsgala.com online?

To buy or shop any productfrom giftsgala.com, you should be above 18 years of age and legally allowed, by the laws governing your land, to shop in India.Hence anybody who is above 18 years old can shop at giftsgala.com. You need to have a valid credit card or debit card (VISA or American Express) or have a net banking account with one of the banks which are enabled on our payment gateway. 

What happens if the order is placed after the cut-off time?

If the order is placed after the cut off time, you will receive the order next business day.

If I want to cancel an order so how and when can I do it?

After placing your order, within 24 hours you are able to cancel your order it by calling our customer services number or emailing us at info@giftsgala.com .

How do I know that my placed order has been confirmed or not?

When you complete placing an order online, you would see a page showing your placed order and its payment details, then after you complete your order, we will send you an email confirmation of that we’ve received it. All registered users can also sign in to “My Account” page on the website and check their recent orders details.

How do I check the current status of my orders?

In “My Account” page on the website and you can check your recent orders and its updated status

How can I become a vendor and sell with Giftsgala.com?

If you would like to become a vendor with Giftsgala.com and can sell your gift items, please register yourself with here.(you can also find the option on website homepage Top Menu) Our business support team will get back to you with a response once after reviewing your interest application.

Where can anyone find or search a specific product?

People can directly search for any specific product what they are looking for through the search box provided on each page of Giftsgala.com. Alternatively, you can navigate through our site map for categories in which you are most likely to find your desired product.

What is the return / refund and replacement policy?

To avoid any returns, we always suggest to customers to write an enquiry at info@giftsgala.com with the specific product code for any question or query about the product before ordering. We do not offer refunds once a product is purchased. We will replace it only if there is a damage in transit.Read more at Orders and Returns Policy 

PhishingeMails

Giftsgala.com will never ask you to confirm any bank account or credit card details via anemail. Suppose if you receive an email claiming to be from Giftsgala.com and asking you to do so, please ignore it and do not respond anyway. Sometimes, the email contains links to a website that looks like Giftsgala.com but they aren’t from Giftsgala.com

Web Security

We use Internet standard encryption technology SSL(Secure Socket Layer)technology to encode personal data that you send to us when placing an order through the website. This is to ensure that all the critical data during the shopping is placed on the security layer.However, please note that whilst we … Read more

Security Statement

Giftsgala.com has imposed confidentiality obligations on its service providers that include Advertising and Alliance Promotion Network (AAPN) who will have access to the personal information collected on this website.

Updates to Privacy Policy

As Giftsgala.com continues to offernew and different types of content and services, Giftsgala.com may modify its information collection, use or disclosure practices. If there should be a material change to any our information collection, or use or disclosure practices, it will be applied only to the information collected on a going forward basis.

Emails or Text Messages from other Websites.

Sometimes It may appear that some of the spam emails or some random text messages coming from Giftsgala.com and ask you for some personal information including it could be passwords and/or credit/debit card information. Please note that Giftsgala.com will never ask you for your personal information through phone and/or emails, hence we advise you not to fall feed to these false and unauthenticated emails and text messages.

Endorsement of Content on Social Media Networks

Giftsgala.com endorses any content in its original form only if it is published by Giftsgala or Giftsgala.com bona fide employees on the specific list of social media websites in which Giftsgala.com has a genuinely created account on any particular website. Giftsgala.com does not recognize the content published by you or third parties on the unauthorized things.

Privacy of Children/Minors on our Website

To ensure compliance with the prevailing laws, Giftsgala.com does not knowingly collect or maintain any information provided by children/minors under the age of 18.

What is the process for International shipping and delivery time and process?

We have a partnership with most trusted Indian Speed Post.It would take 6-12 days to deliver to product depending on the international delivery location and area.There are few countries which charge a customs fee at the port of entry based on the shipment value. Giftsgala.com is not responsible in case of additional customs duty.We do not have any policy for the international Returns however we would provide full possible support in case of any problem faced with the product shipment.

I live outside India and I want to order for a product delivery in India, so can I do that?

Yes, you can do place your order. We accept International Order on WhatsApp (+91-9930982194) or email (info@giftsgala.com) and you need to provide an Indian delivery address to place your order. We request you to kindly send the product photos or SKU numbers for the products to our WhatsApp number or over email.Once you finalize your order,we calculate International shipping cost based on delivery location and parcel weight.

What are the courier delivery time and process?

Our courier partner will be able to deliver the shipment to you between Monday and Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is solely subject to the different factors beyond our any control including the unexpected travel delays from our courier partner and transporters due to any weather conditions and strikes.As soon as your package ships,we will email you with the dispatch of the order.

What would be the Shipping Cost?

Shipping cost for the all prepaid orders is ₹70 to ₹120 based on the delivery location within India. Free shipping on all orders above ₹.500. T&C applicable.

Do you ship outside of India or only to India?

Yes, we do Shipping Outside of India too. At Giftsgala.com, we take great care in shipping and delivering your placed order products to you, and we partner only with the reputed national courier Indian Speed post.